Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hello@valuesdriven.com. Please note that returns will need to be sent to the following address: 8400 NW 36th ST, Suite 450, Miami FL 33166, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Hello@valuesdriven.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

UNITED STATED CUSTOMER RETURNS

  • Before you return your item, please make sure you have attached the return label that was provided when we processed your return.
  • Once your item has been packaged and the label attached, it’s good to go! Please drop it off at any USPS location.

INTERNATIONAL CUSTOMER RETURNS

  • We can’t offer free international returns at the moment, so unfortunately this cost will need to be covered by you. Pro tip - a prepaid, traceable service is best, so if anything happens to your order, we can track it.. (If it gets lost, it’s not your fault!)
  • It’s super important that you make sure your return label is attached before returning the item. The return address is provided in the final step of the returns page. Oh, please also remember to include your sender information (Full Name, Order Number, and Email Address) so we know who you are. (Please note, we do not refund the shipping amount you originally paid on your order).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@valuesdriven.com.